Healthcare Solutions

Global Language Monitor provides a suite of analytic capabilities that directly address the concerns of the Healthcare Market

Tracking Trends with NarrativeTracking’s Predictive Process Intelligence

 

Measuring productivity in the Service Sector carries a customer perception component.  The ability to track trends in public discourse is key to service-sector productivity

NarrativeTracker provides Internet-driven, Big Data, monitoring and social media numerical analytics along with relevant metrics

Predictive Process Intelligence with NarrativeTracker can detect inefficiency in any transaction-rich environment

  • Insurance
  • Financial services
  • Call centers
  • Pharmaceuticals
  • Telecom
  • Government (e.g., the VA)

Detecting inefficiency can help uncover fraud and waste.

  • HealthCare’s ability to pay for itself with a 4% productivity increase
  • Though gains in productivity, and cuts in fraud and waste (documented by PWC)
  • HealthCare NarrativeTracker has successfully projected the trajectory of HealthCare narrative

NarrativeTracker’s trending ability of the HealthCare narrative is well documented

  • Gaming of the system
  • Resistance to mandate
  • Steadily rising costs

In the near future, Predictive Process Intelligence (PPI) has the ability to become a Leading Economic Indicator

TheHill Congress Blog

You Read it First on The Hill!

 

 

 

 

Healthcare NTI™ (NarrativeTracker Index™) is the first social media tracking tool designed to monitor public opinions on healthcare. Because the Healthcare NTI is based on the national (or regional or, even local) discourse – in real time, it provides a more accurate picture of what the public is actually thinking, on any topic, at any point in time.

 

NarrativeTracker: the First Social Media-based Tracking Tool Announced

NarrativeTracker Index™ to provide policy-makers unbiased public opinion on Healthcare Reform or any other topic.

Dallas and Austin, Texas, May 12, 2010 – Today, OpenConnect, an innovator in defining and improving process efficiency,and The Global Language Monitor ( GLM ), the media analytics company, announced the joint launch of the Healthcare NarrativeTracker Index™ ( NTI™ ), the first product specifically designed to use social media-based monitoring to better understand the issues driving healthcare reform.Because the Healthcare NTI is based on the national discourse, it provides a real-time, accurate picture of what the public is saying about any topic related to healthcare, at any point in time. In addition to the NTI, the Narrative Tracker Arc™ follows the rise and fall of sub-stories within the main narrative to provide a comprehensive overview of the opinions surrounding a single issue.

The ‘narrative’ refers to the stream of public opinion captured by blogs and other social media outlets on the Internet. The rise of the narrative actually renders positions on the issues almost meaningless, since positions now matter less than how they fit into a particular narrative.

“Just as the OpenConnect Comprehend solution provides an unprecedented view into a company’s workflows looking for process variations that drive inefficiency and waste, NTI tracks the ‘narrative’ of a subject, as well as projecting future trajectories for the narrative,” said Edward ML Peters, CEO of OpenConnect.

The result has several advantages over traditional polls:

1 ) Immediacy

2 ) The lack of any bias that tends to creep into traditional polling, e.g., when individuals answer questions with what they think are the ‘correct’ answers rather than their true opinions.

3 ) NTI lets policy and decision makers focus on the true issues driving perceptions and concerns rather than being driven by false and phantom concepts.

In addition, the Narrative Tracker Arc™ follows the rise and fall of sub-stories within the main narrative.

“The goal of influencers, whether it’s the media, advertisers or politicians, is to spin news so that it resonates best with their target audience,” said Paul JJ Payack, President and Chief Word Analyst of GLM. NTI is more effective in capturing the true opinion of the public because it tracks unfiltered keywords in Social Media and other sources, rather than how that opinion is interpreted by the news media or by pollsters.”

The NTI is based on the GLM’s Predictive Quantities Indicator™ ( PQI™ ). The PQI tracks the frequency of words and phrases in global print and electronic media on the Internet, throughout the Blogosphere and other social media outlets as well as accessing proprietary databases. The PQI is a weighted index that factors in long-term trends, short-term changes, momentum, and velocity.

The Healthcare NTI will be released on a monthly basis beginning Thursday, May 13, 2010. The first analysis details the various narratives surrounding Massachusetts Healthcare reform, a healthcare model which has been adopted in the Patient Protection and Affordable Care Act, more commonly known as the national healthcare reform bill.

About Open Connect

OpenConnect business process discovery and analytics deliver event-driven intelligence to automatically discover workforce, process and customer variations that hinder operational efficiency. Armed with this information, executives can make the quick and incremental improvements that will increase process efficiency, improve employee productivity, reduce cost, and raise profitability. With a rich history of developing innovative technology, OpenConnect products are distributed in more than 60 countries and used by more than 60 percent of Fortune 100 companies. For more information on OpenConnect, visit www.oc.com.

About The Global Language Monitor
Austin-Texas-based Global Language Monitor analyzes and catalogues the latest trends in word usage and word choices, and their impact on the various aspects of culture, with a particular emphasis upon Global English.

Since 2003, GLM has launched a number of innovative products and services monitoring the Internet, the Blogosphere, Social Media as well as the Top 275,000 print and electronic media sites.

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ObamaCare Website Roll-out Broke the Seven Laws of High Tech Branding

 

 

 

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“… it’s all about the brand.”

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AUSTIN, Texas. October 25, 2013 — According to a report released by the Global Language Monitor, there are seven laws of high technology branding that organizations violate at great risk to their brand equity, their product, their reputation — and their future or even survival.  Now, even its staunchest defenders admit that the ObamaCare Website Roll-out was a flawed, less than stellar effort, communicating incompetence, or worse.  However, from a marketing perspective, the firestorm over the ObamaCare Website Roll-out was a direct result of the Administration’s violation of the Seven Laws of High Technology Branding.

The Seven Laws of High Tech Branding are key to ultimate success or failure because these rules are not arbitrary whims, folklore, or random suggestions, but rather the experience of hundreds or even thousands of high technology companies, most of which you have never heard of, or remember only, as fleeting brands that dazzled, shooting across the firmament, only to be consumed by their own incandescence, rapidly fading into oblivion (e,g. Univac, Sperry, Burroughs, Commodore, Wang, Prime, Data General, and the like).

We often write of the importance of brands and brand equity and their importance to contemporary society in these pages.  Indeed, we live in a world where the value of our choices, options, and opportunities are constantly being weighed against one another. This constant, continuing and continual evaluation is the basis of what we call ‘brand equity’. We define ‘brand equity’ as the value that is placed on any branded-entity as compared to all the others. Branded entities can be any person, place, idea or thing.

In the world of High Technology, where ObamaCare now, perhaps unfairly,  finds itself, it’s all about the brand.

Read more

Healthcare Reform Effort Falters as NarrativeTracker Projected

Social Media and Internet Analysis Presage Future Directions in Healthcare Reform

DALLAS & AUSTIN, Texas – September 28, 2010 – The Healthcare Reform effort has faltered in the public mind as projected by the Healthcare NarrativeTracker™ Index (HNTI™) over the last several months. The results of the Healthcare NarrativeTracker Index were reported over the previous four months in a series of joint announcements by OpenConnect, the Dallas-based leader in process intelligence and analytics solutions, and Austin-based Global Language Monitor, the media analytics company.

For more information about GLM’s Narrative Tracking and Business Intelligences call 1.512.815.8836 or email pjjp@post.harvard.edu.

“It seems that healthcare reform was never really ‘Paid For’ as promised to the American people. The unfortunate reality is one of sharply rising premiums, severely reduced options for coverage and continued out-of-control spending,” said Edward M.L. Peters, CEO of OpenConnect. “The only way to solve this problem is through a comprehensive cost improvement program that focuses on all sectors of the healthcare industry. Saving just $.04 on every healthcare dollar would yield more than enough savings to make this program truly ‘Paid For’ without raising taxes, reducing benefits or cutting reimbursements for services.”

Since being launched earlier this spring, the Healthcare Narrative Tracker Index has found:

  • Growing concern regarding out-of-control cost increases. Analyses now show that the original cost projections have risen even more steeply as insurance companies race ahead to enact changes in their plans and rises in the price of premiums ahead of implementation.
  • Increasing national concern about the inability to keep one’s current insurance. This in spite of the president’s oft-stated assertion that “if you like your current health insurance plan, you will be able to keep it.”

Though the President’s statement is technically true, it is now evident that many of those same plans are now being altered, eliminated, or priced out of reach of their current customers. Therefore, according to HNTI, the president’s statement is viewed with deep suspicion.

  • Sharply rising concern about adding to the deficit. President Barack Obama repeatedly asserted during the healthcare debate that the overhaul legislation would bring down fast-rising health care costs and save money – and not add a penny to the deficit.
  • At a recent press conference, President Obama offered some caveats when asked about the apparent discrepancy between his promises and the current reality of rising premiums and prices. For example, Medicare’s Office of the Actuary confirmed that healthcare costs would continue to rise, at least through 2019. However, the Congressional Budget Office has recently reaffirmed its earlier finding that the Healthcare Reform effort will reduce the deficit in the long-run. Nevertheless, in contradiction to these statements, the HNTI has been ahead of the curve in tracking public perception as well as the future trajectory of the issue.

In a related development, the US Census Bureau announced earlier this week that the number of uninsured Americans grew to 50.7 million in 2009, now 16.7% of the population, rising from 46.3 million and 15.4% in 2008. Also noted was the decline in number of insured through their employer, falling from 176.3 million to 169.7 million in 2009. If this trend continues through 2010 and into 2011, it will only exacerbate the problem of funding the Healthcare Reform effort, since there will be significantly fewer people to help fund the mandate.

“The value of the Healthcare NarrativeTracker Index clearly extends to its predictive ability,” said Dave Hill, long-time industry observer and principle of Mesabi Associates, the Massachusetts-based technology consulting firm. “Including social media in the mix of Internet and electronic and print media sources provides a very clear (and accurate) snapshot of what the people are actually thinking. The predictive element only adds to the Healthcare NarrativeTracker’s power.”

The Healthcare NTI is based on the national discourse, providing a real-time, accurate picture of what the public is saying about any topic related to healthcare, at any point in time. NarrativeTracker analyzes the Internet, blogosphere, the print and electronic media, as well as new social media sources (such as Twitter). In addition to the NTI, the NarrativeTracker Arc™ follows the rise and fall of sub-stories within the main narrative to provide a comprehensive overview of the narratives being tracked.

In a separate release tracking the Top Political Buzzwords of the Mid-term elections, the Global Language Monitor has found that Healthcare Reform-related buzzwords have fallen sharply and now rank at No. 21 on the list, while No. 13 Deficit Spending, No. 15 Out-of-control Spending, and No. 17 Healthcare Mandate are in ascendance.

Widespread Concern about Keeping One’s Insurance & Rising Costs

According to Healthcare NarrativeTracker™

Social Media and Internet Citations More than Double in 90 Days

DALLAS & AUSTIN, Texas (August 17, 2010) — The Healthcare NarrativeTracker™ has found a sharply rising national concern about keeping one’s insurance and rising healthcare costs in light of the regulations associated with the implementation of the Patient Protection and Affordable Care Act. The new results of the Healthcare NarrativeTracker Index™ (NTI™) were reported earlier today by OpenConnect, the leader process intelligence and analytics solutions, and The Global Language Monitor, the media analytics company.

The NTI has found that the number of social media and Internet citations are significantly diverging among those who cite healthcare price and premium increases vs. those citing lower costs and premiums decreasing. For example the price and premium percentage increase is now nearly double the percentage (188%) for price and premiums decreasing.

In addition, the analysis indicates that the number of social media and Internet citations regarding ‘keeping one’s insurance’ vs. ‘losing one’s insurance’ have also diverged significantly, especially over the last ninety days, with the citations for ‘losing one’s insurance’ increasing some 1160% over the period.

“The numbers in the Healthcare NarrativeTracker are widely supported by the polls, the surveys, and the media,” said Edward M.L. Peters, CEO of OpenConnect and author of The Paid-for Option, which describes how only through the application of innovation and technology can productivity be achieved in the healthcare industry. “The predictive element of the Healthcare NTI has correctly foreshadowed this shift in public sentiment; it will be interesting to see how this all plays out in the run-up to the mid-term elections.”

On August 3, voters in Missouri overwhelmingly (71%) supported a state measure barring the federal government from penalizing those who do not acquire health insurance – a key measure for funding the Obama Healthcare Reform plan. Other evidence indicates that support for Healthcare reform is flagging. According to the Washington Post, the Kaiser Family Foundation health tracking poll “shows erosion in the intensity of support. Last month, 23 percent of Americans held ‘very favorable’ views of the law. This month, that figure is 14 percent, with most of the falloff coming among Democrats (Republicans and independents already being skeptical).” Other polling reinforces these views.

The Healthcare NTI™ is based on the national discourse, providing a real-time, accurate picture of what the public is saying about any topic related to healthcare, at any point in time. NarrativeTracker analyzes the Internet, blogosphere, the print and electronic media, as well as new social media sources (such as Twitter). In addition to the NTI, the NarrativeTracker Arc™ follows the rise and fall of sub-stories within the main narrative to provide a comprehensive overview of the narratives being tracked.

The Healthcare NTI is released monthly. The first analysis completed in May 2010 detailed the various narratives surrounding Massachusetts Healthcare reform, a healthcare model which has been adopted in the Patient Protection and Affordable Care Act, more commonly known as the national healthcare reform bill.

About OpenConnect:   OpenConnect is the leader in process intelligence and analytics solutions that automatically discover workforce, process and customer variations that hinder operational efficiency. Armed with this information, executives can make the quick and incremental improvements that will increase process efficiency, improve employee productivity, reduce cost, and raise profitability. With a rich history of developing innovative technology, OpenConnect products are distributed in more than 60 countries and used by more than 60 percent of Fortune 100 companies. For more information on OpenConnect, visit www.oc.com.

About the Global Language Monitor:   Austin, Texas-based Global Language Monitor analyzes and catalogues the latest trends in word usage and word choices, and their impact on the various aspects of culture, with a particular emphasis upon Global English. Since 2003, GLM has launched a number of innovative products and services monitoring the Internet, the Blogosphere, Social Media as well as the Top 25,000 print and electronic media sites

For more information, call 1.512.815.8836, email editor@GlobalLanguageMonitor.com, or visit www.LanguageMonitor.com.

 

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Healthcare

Healthcare NTI™ (NarrativeTracker Index™) is the first social media tracking tool designed to monitor public opinions on healthcare. Because the Healthcare NTI is based on the national (or regional or, even local) discourse – in real time, it provides a more accurate picture of what the public is actually thinking, on any topic, at any point in time.

Click here 

 

NarrativeTracker: the First Social Media-based Tracking Tool Announced

NarrativeTracker Index™ to provide policy-makers unbiased public opinion on Healthcare Reform or any other topic.
(Media-Newswire.com) – Dallas and Austin, Texas, May 12, 2010 – Today, OpenConnect, an innovator in defining and improving process efficiency,and The Global Language Monitor ( GLM ), the media analytics company, announced the joint launch of the Healthcare NarrativeTracker Index™ ( NTI™ ), the first product specifically designed to use social media-based monitoring to better understand the issues driving healthcare reform.Because the Healthcare NTI is based on the national discourse, it provides a real-time, accurate picture of what the public is saying about any topic related to healthcare, at any point in time. In addition to the NTI, the Narrative Tracker Arc™ follows the rise and fall of sub-stories within the main narrative to provide a comprehensive overview of the opinions surrounding a single issue.The ‘narrative’ refers to the stream of public opinion captured by blogs and other social media outlets on the Internet. The rise of the narrative actually renders positions on the issues almost meaningless, since positions now matter less than how they fit into a particular narrative.

“Just as the OpenConnect Comprehend solution provides an unprecedented view into a company’s workflows looking for process variations that drive inefficiency and waste, NTI tracks the ‘narrative’ of a subject, as well as projecting future trajectories for the narrative,” said Edward ML Peters, CEO of OpenConnect.

The result has several advantages over traditional polls:

1 ) Immediacy

2 ) The lack of any bias that tends to creep into traditional polling, e.g., when individuals answer questions with what they think are the ‘correct’ answers rather than their true opinions.

3 ) NTI lets policy and decision makers focus on the true issues driving perceptions and concerns rather than being driven by false and phantom concepts.

In addition, the Narrative Tracker Arc™ follows the rise and fall of sub-stories within the main narrative.

“The goal of influencers, whether it’s the media, advertisers or politicians, is to spin news so that it resonates best with their target audience,” said Paul JJ Payack, President and Chief Word Analyst of GLM. NTI is more effective in capturing the true opinion of the public because it tracks unfiltered keywords in Social Media and other sources, rather than how that opinion is interpreted by the news media or by pollsters.”

The NTI is based on the GLM’s Predictive Quantities Indicator™ ( PQI™ ). The PQI tracks the frequency of words and phrases in global print and electronic media on the Internet, throughout the Blogosphere and other social media outlets as well as accessing proprietary databases. The PQI is a weighted index that factors in long-term trends, short-term changes, momentum, and velocity.

The Healthcare NTI will be released on a monthly basis beginning Thursday, May 13, 2010. The first analysis details the various narratives surrounding Massachusetts Healthcare reform, a healthcare model which has been adopted in the Patient Protection and Affordable Care Act, more commonly known as the national healthcare reform bill.

About Open Connect

OpenConnect business process discovery and analytics deliver event-driven intelligence to automatically discover workforce, process and customer variations that hinder operational efficiency. Armed with this information, executives can make the quick and incremental improvements that will increase process efficiency, improve employee productivity, reduce cost, and raise profitability. With a rich history of developing innovative technology, OpenConnect products are distributed in more than 60 countries and used by more than 60 percent of Fortune 100 companies. For more information on OpenConnect, visit www.oc.com.

About The Global Language Monitor
Austin-Texas-based Global Language Monitor analyzes and catalogues the latest trends in word usage and word choices, and their impact on the various aspects of culture, with a particular emphasis upon Global English.

Since 2003, GLM has launched a number of innovative products and services monitoring the Internet, the Blogosphere, Social Media as well as the Top 25,000 print and electronic media sites.

For more information on NarrativeTracker, call 1.925.367.7557, or send email to PaulJJPayack@gmail.com, or visit www.LanguageMonitor.com.

Read What the Media is Saying

May 12,2010

CNBC.com

OpenConnect Announces First Social Media Tracking Tool to Monitor Public Opinions on Healthcare NarrativeTracker Index(TM) to Provide Policy-Makers Unbiased Public Opinion on Aspects Related to Healthcare
Austin company gauging health care opinion through Web word tracking
OpenConnect Announces First Social Media Tracking Tool to Monitor Public Opinions on Healthcare
OpenConnect Announces First Social Media Tracking Tool to Monitor Public Opinions on Healthcare
OpenConnect Announces First Social Media Tracking Tool to Monitor Public Opinions on Healthcare
OpenConnect Announces First Social Media Tracking Tool to Monitor Public Opinions on Healthcare
OpenConnect Announces First Social Media Tracking Tool to Monitor Public Opinions on Healthcare
OpenConnect Announces First Social Media Tracking Tool to Monitor Public Opinions on Healthcare
OpenConnect Announces First Social Media Tracking Tool to Monitor Public Opinions on Healthcare
OpenConnect Announces First Social Media Tracking Tool to Monitor Public Opinions on Healthcare
Austin company gauging health care opinion through Web word tracking

For More Information Contact:
Paul JJ Payack
pjjp@post.Harvard.edu
925-367-7557



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NarrativeTracker Analysis Reveals Top Buzzwords in Healthcare Narrative

Top Buzzwords:  Rationing, Out-of-control Spending, Price Controls, Non-sustainable, and Mandate Failure

Dallas and Austin, Texas, May 13, 2010 — In what could presage mounting difficulties for the national healthcare reform roll-out, the top buzzwords associated with the Massachusetts Healthcare Reform ‘narrative’ have been found to be Rationing, Out-of-control-spending, Price Controls, Non-sustainable, and Mandate Failure.   In addition, Gaming the System was the key underlying trend that was discovered.   The results of the Healthcare NarrativeTracker Index™ (NTI™) were reported earlier today by The Global Language Monitor, the media analytics company, and OpenConnect, an innovator in defining and improving process efficiency.

The NTI focused on the unfolding narrative about the Massachusetts Healthcare Reform Law since it is frequently cited as a model for the national legislation.  The analysis was performed to better understand and help clarify the national healthcare reform discourse.

“There is a very good possibility that what we are learning from the Massachusetts Healthcare Reform can be applied directly to the national healthcare reform act,” said Edward ML Peters, CEO of OpenConnect, “And what we are seeing there is a perfect storm of ‘rationing’, out-of-control ‘spending’, ‘price controls’ and ‘unsustainability’ — that have now moved to the forefront of the Massachusetts discussion.”

The top concerns from the on-going narrative concerning Massachusetts Healthcare Reform Law in the immediate aftermath of “The Patient Protection and Affordable Care Act” being signed into law include:

1.  Rationing – Along with related keywords (allocation, etc.) was a strong No.1

2.  Spending Increase – References involving increased spending up 400% for the year

3.  Price Controls — A growing concern; up 1400% for the year

4.  Non-sustainable – Scored 40% higher than ‘sustainable’

5.  Mandate Failure – Experiencing a sustained rise

The NarrativeTracker also found these key underlying trends (nTracker Arc) that are foundational to the main narrative.

1.     The question of quality is supplanted by the issue of ‘fairness’ with fairness being driven by the ‘gaming the system’ arc.

2.     Gaming has come to the fore with stories of individuals abusing (or outsmarting) the system by signing up for healthcare only when a medical procedure is looming.   (In this scenario, the average cost of a month of coverage is $600 while the procedures average about $10,000.)

3.  The mentions of ‘failure’ with the keyword ‘reform’ have been rising steeply, some 240% in the last 60 days.

The analysis was completed in early May 2010.

The NarrativeTracker Index is the first product specifically designed to use social media-based monitoring to better understand the issues driving healthcare reform.  Because the Healthcare NTI is based on the national discourse, it provides a real-time, accurate picture of what the public is saying about any topic related to healthcare, at any point in time.  In addition to the NTI, the nTracker Arc™ follows the rise and fall of sub-stories within the main narrative to provide a comprehensive overview of the opinions surrounding a single issue.

The ‘narrative’ refers to the stream of public opinion captured by blogs and other social media outlets on the Internet.   The rise of the narrative actually renders positions on the issues almost meaningless, since positions now matter less than how they fit into a particular narrative.

The NTI is based on the GLM’s Predictive Quantities Indicator™ (PQI™).  The PQI tracks the frequency of words and phrases in global print and electronic media on the Internet, throughout the Blogosphere and other social media outlets as well as accessing proprietary databases.  The PQI is a weighted index that factors in long-term trends, short-term changes, momentum, and velocity.

The Healthcare NTI will be released on a monthly basis beginning Thursday, May 13, 2010.  The first analysis details the various narratives surrounding Massachusetts Healthcare reform, a healthcare model which has been adopted in the Patient Protection and Affordable Care Act, more commonly known as the national healthcare reform bill.

For more information, call 1.512.815.8836, send email to pauljjpayack@gmail.com, or visit www.LanguageMonitor.com.



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